Refund policy

Returns & Refunds

We want you to be happy with your purchase. If you need to return an item or cancel an order, please contact us at rhoadesj.14@gmail.com with your order number and the reason for your request.

Change-of-mind returns

For most online purchases, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

If you decide to cancel, please contact us within this 14-day period. You will then have a further 14 days to return the goods.

Items should be returned in a condition that allows us to assess their nature, characteristics and functionality. You may handle an item as you would in a shop, but you may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.

Please contact us before sending anything back. We will provide the correct return instructions and return address.

Do not send items to the address shown on the parcel unless we have confirmed that address in writing.

For change-of-mind returns, you are responsible for the return postage unless applicable law says otherwise.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible at rhoadesj.14@gmail.com.

Please include your order number and photographs where helpful. We will review the issue and, where appropriate, provide a repair, replacement, refund or other remedy in accordance with your statutory consumer rights.

We will provide return instructions and will not ask you to pay reasonable return postage where the item is faulty, damaged or was sent incorrectly.

Refunds

Once your returned item has been received, we will process any refund due within the applicable legal timeframe.

Approved refunds will be sent to the original payment method. Your bank or payment provider may take additional time to process the refund.

For cancellations under the statutory 14-day cooling-off period, original standard delivery charges will be refunded where required by law. If you chose a more expensive delivery option, we only need to refund the cost of the cheapest standard delivery option available.