Terms of service

1. Introduction

These Terms of Service govern your use of the Pet Plaza website and your purchase of products from us. By using our website or placing an order, you agree to these terms.

2. About Pet Plaza

Pet Plaza is an online pet store offering products for pets and their owners.

3. Products and Availability

We aim to ensure that all product descriptions, images, prices and availability shown on our website are accurate. However, minor differences in product appearance, colour or packaging may occur.

We reserve the right to update product information, prices and availability when necessary.

4. Orders

When you place an order, you are making an offer to purchase the products selected. Your order is subject to acceptance and availability.

Once your order has been accepted, you will receive confirmation by email.

We reserve the right to cancel an order where there is an error in product information or pricing, the product is unavailable, or we reasonably believe the order cannot be fulfilled.

If we cancel an order after payment has been taken, you will receive a full refund.

5. Prices and Payment

All prices displayed on our website are shown in pounds sterling (£), unless otherwise stated.

Payment must be made using the payment methods available at checkout.

6. Delivery

We aim to process and deliver orders within the delivery timeframe stated on the relevant product or at checkout.

Delivery times may vary depending on the product, supplier and destination. Delays can occasionally occur due to circumstances outside our reasonable control.

7. Returns and Refunds

Our Returns & Refunds Policy explains your rights and the process for returning products and requesting refunds.

Nothing in these Terms of Service affects your statutory consumer rights.

8. Faulty or Incorrect Products

If you receive a faulty, damaged or incorrect product, please contact us as soon as possible at rhoadesj.14@gmail.com. We will review the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

9. Website Use

You agree to use the Pet Plaza website lawfully and not to misuse, damage or attempt to interfere with the website or its systems.

10. Intellectual Property

All content on the Pet Plaza website, including text, logos, graphics and other materials, is owned by Pet Plaza or used with permission and must not be copied or reproduced without permission.

11. Limitation of Liability

We are not responsible for losses caused by circumstances outside our reasonable control. Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be displayed on this website.

13. Contact

If you have any questions about these Terms of Service, please contact:

Pet Plaza